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Policies

Store Policies

1. All sales are final so no returns are accepted unless previous approval is secured prior to placing your order.

2. Any refusal of product does not release you from payment liability unless you secure written permission by our order department. If an order is refused without written permission from Pleasant Visions, you will be held liable for the total order amount and you will be charged for additional freight fees for the return trip of the original place of shipping.

3. Orders cannot be cancelled once payment is made in most cases. If your order can be caught before special ordering, or packaging has occurred a $10.00 cancellation fee plus 3.85% of your total will be deducted from money returned to cover costs.

4. A $30.00 return check fee will be incurred for any checks returned by the bank.

Damaged Product: If there was a damage problem with your order - you must accept product and email pleasant.visions@yahoo.com within 36 hours of receipt. We will help you submit a claim to the shipper if you need assistance. Do not allow the shipper to take the package - no matter what the driver says as it will hold up any replacement shipment and claim. Pleasant Visions will not be responsible if you allow the product to be sent back to us because then you will not be able to file a claim to receive money back. You must be able to prove damage by keeping the product in your possession.

Wrong Product Shipped: We triple check orders before they ship but if there is ever a problem please email us at pleasant.visions@gmail.com within 24 hours and we will work with you to fix the problem immediately. Prices listed do not include PA sales tax where applicable.